Nearly everyone agrees that good customer service is good for business. What is "good customer service" though?
- over 80% of customers want the phone answered within 4 rings.
- over 80% of customers want the phone answered by an actual human.
- over 65% want the person answering the phone to be able to deal with the problem.
- over 65% are dissatisfied if they are transferred and have to wait more than 30 seconds to talk to the next human.
Whatever the level of service is that you promise, be sure to include a reliable performance level for speed of response. It matters to your customers.
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